Background
I have 14 years` support experience in a Research and Development environment and office environment.
In my previous role as a software developer I coordinated the release of multiple software products and maintained cross-project software components. I provided technical support for many departments, on both in-house and third party products including Microsoft Windows™ and office software.
Prior to this I was a software validation engineer, which involved supervising extra testing staff and required the configuration and support of networked Windows™ PCs and SCADA systems.
Previous projects include:
- Specifying and maintaining a set of office PCs
- Maintenance of an MRP system on an RS600 AIX server
- Installation and configuration of a stock controls system
Services offered
I can offer either contract or ad-hoc support. Both services benefit from fast, friendly response and on-site support.
The contract support can include:
- Telephone support
- Remote support
- Routine maintenance
- Virus, spyware and spam protection
- Microsoft Office™ Customisation
Typical services include:
- Virus, spyware and spam removal
- Data recovery
- Software and hardware fault finding
I am Brighton-based with my own transport so can make on-site visits to surrounding areas in Sussex.
Please contact me to discuss your requirements.
Key points
- Ability to communicate with all levels of users.
- On-site support
- Ad-hoc support option
- Contract support option
- Remote support (for contract customers)
- Telephone support (for contract customers)
- Microsoft Office knowledge
- Office scripting experience
- Microsoft Windows™ experience from Windows 3.1 onwards
- Apple Mac OS X™ experience
- Linux experience
- Fast response
- Brighton-based and covering Sussex