I can offer either contract or ad-hoc support depending on your requirements. Both services benefit from fast, friendly response and on-site support. Please note that for all on-site support I charge a minimum of an hour. In rare circumstances I may charge an additional call-out fee to cover transport costs or for out-of- hours emergency calls. I will always let you know about any extra charges before I make the appointment.
Ad-hoc and Pre-pay Support
I can offer both ad-hoc and discounted pre-pay support.
For the ad-hoc support I can only provide:
- Software and hardware fault finding
- Basic computer repair
- Operating system installation
- Virus, spyware and spam removal
- Basic data recovery
For the pre-pay support I can also provide telephone support and routine maintenance work.
Contract support can include all the services above as well as the following extra services:
- Telephone support
- Remote support
- Routine maintenance
- Basic data recovery
I am Brighton-based with my own transport so can make on-site visits to surrounding areas in Sussex. Please contact me to discuss your requirements.
I have more than 14 years’ support experience in a Research & Development environment and office environment. In my previous role as a software developer I coordinated the release of multiple software products and maintained cross-project software components. I provided technical support for many departments on both in-house and third party products, including Microsoft Windows™ and office software.
Prior to this I was a software validation engineer, which involved supervising extra testing staff and required the configuration and support of networked Windows™ PCs and SCADA systems.
For further information about my skills please see my About Me page.
- Ability to communicate with all levels of users
- On-site support
- Ad-hoc support option
- Contract support option
- Remote support (for contract customers)
- Telephone support (for contract customers)
- Microsoft Office knowledge
- Office scripting experience
- Microsoft Windows™ experience from Windows 3.1 onwards
- Apple Mac OS X™ experience
- Linux experience
- Fast response
- Willing to travel short distance in Sussex and Kent